Terms & Conditions

Last updated: 06.01.2026

These Terms & Conditions (“Terms”) govern the use of the website www.tourstobalkans.com (the “Website”) operated by Tours to Balkans (“we”, “us”, “our”).

By accessing or using this Website, making a booking, or using any of our services, you agree to be bound by these Terms. If you do not agree, please do not use our Website or services.

1. Role of Tours to Balkans

Tours to Balkans operates as an online travel platform and reseller that promotes and sells tours, activities, and travel experiences.

Unless explicitly stated otherwise:

• Tours to Balkans does not operate tours directly

• All tours and experiences are provided by independent third-party suppliers

Suppliers are solely responsible for the delivery, quality, safety, and legality of their services.

2. Booking Process

All bookings made through this Website are processed using Bokun, a TripAdvisor company.

• Availability, pricing, and tour details are provided by the supplier

• A booking is considered confirmed only after successful payment

• Booking confirmations are issued electronically

Tours to Balkans reserves the right to reject or cancel a booking if required by the supplier or due to technical issues.

3. Payments

• Payments are processed securely via Bokun’s integrated payment system and its authorized payment providers

• Tours to Balkans does not store or process credit or debit card information

• All prices are displayed in the currency shown at checkout and may include applicable taxes unless stated otherwise

4. Cancellations, Changes & Refunds

• Cancellation and refund policies are set by individual suppliers

• Each tour or experience may have different cancellation terms

• Tours to Balkans is not responsible for refund decisions made by suppliers

If a refund is approved, it will be processed via Bokun using the original payment method, subject to supplier terms.

5. Supplier Responsibility

Third-party suppliers are solely responsible for:

• Providing the tour or experience as described

• Ensuring safety, insurance, licenses, and permits

• Complying with local laws and regulations

Tours to Balkans does not guarantee the quality, suitability, or availability of any tour or service.

6. User Responsibilities

By using this Website, you agree to:

• Provide accurate and complete information

• Review booking details carefully before confirming

• Comply with supplier rules, instructions, and safety guidelines

• Arrive on time and meet participation requirements

Failure to comply may result in denial of service without refund.

7. Health, Safety & Travel Risks

Participation in tours and activities may involve inherent risks. By booking a tour, you acknowledge and accept these risks.

Tours to Balkans is not responsible for:

• Injuries, accidents, or health issues

• Loss or damage to personal belongings

• Delays, cancellations, or changes caused by suppliers

8. Force Majeure

Tours to Balkans shall not be liable for failure or delay in performance caused by events beyond reasonable control, including but not limited to:

• Natural disasters

• Extreme weather

• Pandemics or epidemics

• Government actions or restrictions

• Strikes or transportation disruptions

9. Limitation of Liability

To the maximum extent permitted by law:

• Tours to Balkans shall not be liable for indirect, incidental, or consequential damages

• Our total liability shall not exceed the amount paid for the booking in question

• We are not liable for acts, omissions, or negligence of third-party suppliers

10. Intellectual Property

All content on this Website, including text, images, logos, and design elements, is the property of Tours to Balkans or its content partners and may not be copied, reproduced, or used without prior written permission.

11. External Links

This Website may contain links to third-party websites. Tours to Balkans is not responsible for the content, availability, or practices of external sites.

12. Privacy & Data Protection

Personal data is processed in accordance with our Privacy Policy, which forms an integral part of these Terms.

13. Changes to These Terms

We reserve the right to modify these Terms at any time. Updated versions will be published on this page and become effective immediately upon posting.

14. Governing Law & Jurisdiction

These Terms shall be governed and interpreted in accordance with applicable European Union laws. Any disputes shall be subject to the competent courts as determined by applicable law.

15. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us at:

📧 tourstobalkans@gmail.com