Privacy Policy for Tours to Balkans

Last updated: 06.01.2026

Welcome to Tours to Balkans. Your privacy is very important to us. This Privacy Policy explains how Tours to Balkans (“we”, “us”, “our”) collects, uses, stores, and protects personal data when you visit or use www.tourstobalkans.com (the “Website”) in accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws.

By using our Website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Data Controller

For the purposes of GDPR, the data controller is:

Tours to Balkans
Website: www.tourstobalkans.com
Email: tourstobalkans@gmail.com

2. Scope of This Policy

This Privacy Policy applies to:

• Website visitors

• Users submitting inquiries

• Customers making bookings through our Website

• Users interacting with third-party booking and payment services integrated into our Website

3. Personal Data We Collect

We may collect and process the following categories of personal data:

a) Personal Identification Information

• Full name

• Email address

• Phone number

• Billing and/or postal address

b) Booking & Reservation Information

• Tour or experience selected

• Travel date

• Number of participants

• Special requests or preferences

c) Technical & Usage Data

• IP address

• Browser type and version

• Device information

• Pages visited

• Date and time of access

• Time spent on pages

• Referring URLs

4. Booking Engine & Payment Processing (Bokun)

Tours to Balkans uses Bokun, a TripAdvisor company, as its official booking engine and reservation management system.

• All bookings on our Website are processed via Bokun

• All payments are securely processed through Bokun’s integrated payment system and its authorized payment providers

• Tours to Balkans does not store, process, or have access to your credit or debit card information

Bokun acts as a data processor under GDPR, processing personal data solely for booking, reservation, and payment purposes in accordance with its own Privacy Policy and security standards.

5. Legal Basis for Processing (GDPR)

We process personal data based on one or more of the following legal grounds:

• Performance of a contract (processing bookings and reservations)

• User consent (contact forms, cookies, optional communications)

• Legal obligations (accounting, tax, compliance)

• Legitimate interests (website security, analytics, service improvement)

6. Cookies & Tracking Technologies

Our Website uses cookies and similar technologies to:

• Enable core website functionality

• Analyze traffic and usage patterns

• Improve user experience

Upon your first visit, you will be presented with a cookie consent banner allowing you to accept or manage cookie preferences. You may withdraw or change your consent at any time through browser settings.

Disabling cookies may affect certain features of the Website.

7. Third-Party Service Providers

We may share limited personal data with trusted third parties strictly when necessary, including:

• Booking and payment processing providers (Bokun)

• Website hosting and technical service providers

• Analytics and performance tools

All third parties are contractually obligated to process personal data securely and only for the purposes defined by Tours to Balkans.

8. Data Retention

We retain personal data only for as long as necessary to:

• Fulfill bookings and contractual obligations

• Comply with legal and accounting requirements

• Resolve disputes and enforce agreements

When personal data is no longer required, it is securely deleted or anonymized.

9. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Your Data Protection Rights (GDPR)

If you are located in the European Economic Area (EEA), you have the right to:

• Access your personal data

• Request correction of inaccurate or incomplete data

• Request deletion of your data (“right to be forgotten”)

• Restrict or object to processing

• Request data portability

• Withdraw consent at any time

To exercise any of these rights, please contact us at tourstobalkans@gmail.com.

11. Children’s Privacy

Tours to Balkans does not knowingly collect personal data from children under the age of 16. If you believe that a child has provided personal data through our Website, please contact us immediately so we can remove such information.

12. External Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of those websites separately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Changes are effective immediately upon publication.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact us at:

📧 tourstobalkans@gmail.com